Return and Refund Policy

Last Updated: March 23, 2026

We offer a 90-day return window, which means you have 90 days from the date the item was delivered to the shipping address provided at checkout.

Eligibility for Returns

We accept returns for both defective and non-defective items, provided they meet the eligibility conditions above.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Items sent back without first requesting a return authorization will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: support@caserefined.com

Please include your order number and reason for return.

If your return is approved, we will provide detailed instructions and the correct return address. Returns must be requested within 90 days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs.

If the item is defective, damaged, or incorrect, we will cover return shipping.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review and assist.

Non-Returnable Items

The following items are non-returnable:

Gift cards
Final sale items (if clearly marked)

Refund Timeline

Once we receive and inspect your return, we will notify you of the approval status.

Returns are inspected within 5–7 business days after receipt.
If approved, your refund will be processed to the original payment method within 10 business days.
Financial institutions may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact us.