Privacy Policy

Last Updated: March 23, 2026

This Privacy Policy describes how CaseRefined (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from caserefined.com (the “Site”) or otherwise communicate with us.

Our store is hosted on Shopify, which enables us to provide the Site and related services (the “Services”). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect:

Contact details: name, email address, phone number, billing and shipping address
Order and transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled
Payment information: transaction details processed by secure third-party providers (we do not store full payment card details)
Account information: login credentials and preferences (if applicable)
Customer support communications: messages, emails, and return requests
Device and usage information: IP address, browser type, pages viewed, and interaction data
Cookies and similar technologies: data used for functionality, analytics, and preferences

Sources of Personal Information

We may collect personal information from:

You directly (orders, forms, account creation, support requests)
Automated technologies (cookies, analytics tools)
Shopify and service providers (hosting, payments, fulfillment, analytics, fraud prevention)
Advertising and marketing partners, where permitted

How We Use Your Personal Information

We use personal information to:

Process orders, payments, shipping, returns, and refunds
Provide customer support and respond to inquiries
Operate and improve the Site and Services
Monitor performance and troubleshoot issues
Prevent fraud and maintain security
Send communications related to your order or, where permitted, marketing emails (you may unsubscribe at any time)
Comply with legal obligations and enforce policies

How We Disclose Personal Information

We may disclose personal information to:

Shopify, to operate and host the store
Payment processors, to handle transactions securely
Fulfillment and shipping partners, to deliver orders
Service providers, including analytics, advertising, email delivery, and support tools
Authorities, where required by law or to protect rights and safety
Business partners, in connection with mergers, acquisitions, or restructuring

Advertising and Analytics

We may use cookies and similar technologies to operate the Site, remember preferences, measure performance, and support advertising.

You may control cookie preferences through your browser settings or available consent tools. You may also opt out of certain advertising through platform settings (such as Google or Meta).

Shopify and Shopify-Enhanced Features

The Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve its services.

For more information, please refer to Shopify’s privacy resources:
https://privacy.shopify.com

Third-Party Websites and Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

If you believe such information has been provided, please contact us so we can take appropriate action.

Security and Retention

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

fulfill orders
provide support
comply with legal obligations
resolve disputes
enforce agreements

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, or portability.

To submit a request, contact us using the details below. We may need to verify your identity before processing your request.

We do not discriminate against users for exercising their rights.

International Transfers

Personal information may be transferred and processed outside your country of residence, including in locations where Shopify, service providers, and fulfillment partners operate.

Where required, appropriate safeguards such as Standard Contractual Clauses may be used.