CaseRefined is an online store specializing in phone cases designed for everyday use. The store is operated by QUANTUMEDGE SOLUTIONS LIMITED, a company registered in Hong Kong.

Orders are processed and shipped through our fulfillment partners.

Warehouse Address: 112 W 38th St, New York, NY 10018, United States

We currently ship exclusively to the United States.

Select your preferred product and device model, add it to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

Orders can be cancelled shortly after purchase by contacting our support team. If the order has already been processed or shipped, cancellation is no longer possible and the return process will apply.

We offer:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Shipping costs and available delivery options are clearly displayed at checkout before payment is completed.

Delivery times are estimated as follows (excluding weekends & holidays):

• Free Standard Shipping: 7–11 business days
• Insured Shipping + Priority Processing: 6–10 business days
• Priority Express Shipping: 5–9 business days

These estimates combine processing and transit times.

Yes. Once your order is shipped, you will receive a confirmation email with tracking information.

Returns are accepted within 90 days of delivery, in accordance with our Return and Refund Policy.

To initiate a return, contact us at: support@caserefined.com

Please include your order number and reason for return. Instructions will be provided once your request is reviewed.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Refunds are issued to the original payment method within 7 business days after the returned item is received and inspected.

We accept:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely in USD.

No. Payments are processed through secure, PCI-compliant providers. We do not store your payment details.

Yes. Compatibility is clearly indicated on each product page. Please ensure you select the correct model before placing your order.

If an item arrives defective or damaged, we will assist with a return, replacement, or refund in accordance with our policies.

No — you can checkout as a guest or create an account for easier reordering.

Yes — we use SSL encryption and industry-standard security practices to protect your data. Personal information is only used as outlined in our Privacy Policy.

E-Mail: support@caserefined.com

Phone Number: +1 914 336 4520

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

We typically respond within 24–48 hours on business days.